--- title: SPLICE Talk & Talk+ Executive Brief description: Customers want a great experience. The pressure is on for companies to provide a personalized, rich, automated, and seamless journey. --- # Customer Experience Automation Using SPLICE Talk™ & Talk™+ [![Watch a Demo](https://no-cache.hubspot.com/cta/default/854548/interactive-211895362865.png) ](https://info.splicesoftware.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJsS9sCVDpnmipKivFhhE%2BIrY7hydOYPX4thCsra5dOrA5pPy1Wux5otCsGCT8r3sDdaCxgCJVNgoxyQvd8evahbLfSvhqkklGM6k3CG3Ute%2FsAZKiBz%2B%2FODc2nknnXXXHKH7tlz3QhnAy362r4VU%2FcF%2F918fNnB9zMvF7knYoVwJDDUBLNW5MjHIQVm4YpFAlvLNko5YEqGQ%3D%3D&webInteractiveContentId=211895362865&portalId=854548) ## Be There For Your Customers Anytime, All The Time With Two-Way Text, Chat & Voice! With SPLICE Talk™ you can meet your customers where they are — on their mobile device or computer. Your customers want to reach you and the SPLICE Talk™ application will get you there. Intelligent and customizable AI auto-responses allow you to automate commonly asked questions or support items.   Customers can also connect directly to a live agent/specialist through text or phone, giving you the flexibility you need to provide a great customer experience through the channel they prefer.  ## Features ##### Track key metrics like: contact times, cycle times, and CSAT/NPS scores ##### Get up and running quickly with our message templates or create your own ##### Integrate into your existing workflows and customer journey touchpoints ##### Internal notifications keep your teams notified on new and existing conversations ##### 2-Way text and chat including full AI Voice capabilities ##### Bring your data together with APIs.  ##### Language support and photo submission capabilities ##### Pull in customer data into conversations seamlessly ## Go One Step Further with Talk™+ and Provide Easy Access for your Team ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Seamlessly transition customers to live agents. Employees can take action in an easy-to-use interface allowing them to see any historical messages (automated or with an agent) and continue the conversation. ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Utilize templates to keep your agents quick, efficient, and on brand for replies and allow your agents to type directly to the customer! SPLICE Talk™+ allows you to provide the easiest interactions for your agents and your customers. ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Provide full context and customer history for hands-on-support. Agents can better predict, diagnose, and solve problems. ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Backed by accessible data and insights, SPLICE Talk™ and Talk™+ emphasize personalization, tone, and quality content. This means your customers receive an on-demand customer experience — even while your team is sleeping. ![Talk+1](https://info.splicesoftware.com/hs-fs/hubfs/Website/Landing%20Pages/Executive%20Breifs/Talk%20and%20Talk+/Talk+1.png?width=300&height=241&name=Talk+1.png "Talk+1") ![Talk+ Analytics Dashboard](https://info.splicesoftware.com/hs-fs/hubfs/Website/Landing%20Pages/Executive%20Breifs/Talk%20and%20Talk+/Picture1.png?width=300&height=240&name=Picture1.png "Talk+ Analytics Dashboard") ## Talk™+ with AI Voice ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)One brain. many channels – A single agent shares knowledge, conversation history, and policies across text, web chat, and voice for consistent experiences. ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Brand-trained voice adopts on-brand tone, dialect, and terminology, reflecting the voice customers expect. ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Deep knowledge and policy grounding – Securely references your knowledgebase, workflows, and compliance rules to answer accurately and take action ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Real-time intent & action – Understands purpose, verifies identity (as required),triggers next best actions, and confirms outcomes—on the spot. ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Human-in-the-loop – Graceful escalation to live agents with full conversation transcript and customer context for continuity. ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Compliance by design – Opt-in/opt-out, data retention, and audit readiness built on SPLICE’s 19-year heritage of enterprise-grade practices. ![Green Chevron](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Green%20Chevron.png?width=21&height=21&name=Green%20Chevron.png)Actionable analytics – Conversation insights, deflection, CSAT/NPS collection, and journey reporting you can measure and improve. ![Talk EB Workflow Image](https://info.splicesoftware.com/hubfs/Website%202020/Landing%20Pages/Executive%20Breifs/Talk%20and%20Talk+/Talk%20EB%20Workflow%20Image.png "Talk EB Workflow Image") #### Being offline isn’t an option. Your customers deserve a seamless experience, every time. Discover the benefits of SPLICE Talk™ and Talk™+ and reap the rewards of providing your customers a seamless experience. ## Get started with SPLICE today. Inspire customer connections. [![Get a demo](https://no-cache.hubspot.com/cta/default/854548/c8e13268-cab2-4eda-b94e-e4c9b6443eb2.png)](https://cta-redirect.hubspot.com/cta/redirect/854548/c8e13268-cab2-4eda-b94e-e4c9b6443eb2)