Customer Experience Automation Using SPLICE Talk™ & Talk™+

Be There For Your Customers Anytime, All The Time With
Two-Way Text, Chat & Voice!

With SPLICE Talk™ you can meet your customers where they are — on their mobile device, computer, and even on the phone. Your customers want to text you and the SPLICE Talk™ application will get you there. Intelligent and customizable AI auto-responses allow you to automate commonly asked questions or support items.
 
Customers can also then connect directly to an agent/specialist through text or phone, giving you the flexibility you need to provide a great customer experience through the channel they prefer. 

Features

Track key metrics like: contact times, cycle times, and CSAT/NPS scores
Get up and running quickly with our message templates or create your own
Pull in customer data data to each conversation seamlessly
Integrate into your existing workflows and customer journey touchpoints
2-Way text and chat including full AI Voice capabilities
Language support and photo submission capabilities
Bring your data together with APIs. Enable transactions, user authentications, and personalized conversations
Internal notifications
keep your teams notified on new and existing conversations

Go One Step Further with Talk™+ and Provide Easy Access for your Team

Green ChevronSeamlessly transition customers to live agents. Employees can take action in an easy-to-use interface allowing them to see any historical messages (automated or with an agent) and continue the conversation.

Green ChevronUtilize templates to keep your agents quick, efficient, and on brand for replies and allow your agents to type directly to the customer! SPLICE Talk+™ allows you to provide the easiest interactions for your agents and your customers.

Green ChevronProvide full context and customer history for hands-on-support. Agents can better predict, diagnose, and solve problems.

Green ChevronBacked by accessible data and insights, SPLICE Talk™ and Talk™+ emphasize personalization, tone, and quality content. This means your customers receive an on-demand customer experience — even while your team is sleeping.

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Talk™+ with AI Voice

Green ChevronOne brain. many channels – A single agent shares knowledge, conversation history, and policies across text, web chat, and voice for consistent experiences.

Green ChevronBrand-trained voice adopts on-brand tone, dialect, and terminology, reflecting the voice customers expect.

Green ChevronDeep knowledge and policy grounding – Securely references your knowledgebase, workflows, and compliance rules to answer accurately and take action

Green ChevronReal-time intent & action – Understands purpose, verifies identity (as required),triggers next best actions, and confirms outcomes—on the spot.

Green ChevronHuman-in-the-loop – Graceful escalation to live agents with full conversation transcript and customer context for continuity.

Green ChevronCompliance by design – Opt-in/opt-out, data retention, and audit readiness built on SPLICE’s 19-year heritage of enterprise-grade practices.

Green ChevronActionable analytics – Conversation insights, deflection, CSAT/NPS collection, and journey reporting you can measure and improve.

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Being offline isn’t an option. Your customers deserve a seamless experience, every time.
Discover the benefits of SPLICE Talk™ and Talk™+ and reap the rewards of providing your customers a seamless experience.

Get started with SPLICE today.

Inspire customer connections.

Get a demo