Who Owns the Customer Experience?
A Webinar by SPLICE Software & Pegasystems
As companies continue to on-board more "customer experience" solutions, there are an increasing number of places where that CX can break. Having a siloed technological solution at each point of the customer journey may give the impression of a seamless digital experience, when in reality it makes it more obvious that you aren't aligned internally. And the technology is just the beginning of the divide; internal employee processes also come into play.
Join Tara Kelly, President & CEO at SPLICE Software, and Alan Hart, Strategic Alliance Executive at Pegasystems, as they discuss how to align both your technology and your people to create a truly seamless customer experience.