With a desire to improve customer experience and streamline communications with insureds. Northland Wood Insurance Agency partnered with SPLICE to utilize SPLICE and EZLynx’s out-of-the-box integration. This collaboration enables Northland Wood Insurance Agency to deliver timely, personalized branded emails and texts to customers throughout their policy and claims journey.
Objectives:
Automate communications to policyholders
Branded and personalized communications
Save time on manual workflows
Favorite Features:
Personalization
Ease of Use
Directly Integrated
Fast Implementation
SPLICE Solution
Northland Wood Insurance understands the importance of service for their customers and believes in building quality service to their clients and strives to be the insurance agency that clients can trust and often recommend. By automating relevant and timely communications with policyholders, they’ve enhanced their operational efficiency and improved client interactions.
Northland Wood Insurance has implemented 10 fully automated touchpoints throughout the policyholder journey by leveraging the seamless integration between SPLICE and EZLynx. These automated touchpoints, powered by SPLICE's solutions and features, have helped them streamline communication and help insureds stay informed at the right times, with the right data.
“We take pride in making sure our clients have a positive experience in navigating their insurance needs. Using the SPLICE Software and EZLynx text and email integration allows us to provide the quality service our clients expect to be the agency they can trust.”
-Janell Rickey, Northland Wood Insurance Agency
Implementation
Through automated communications, Northland Wood Insurance has streamlined its operations, ensuring personalized messages are delivered to the right customers at the right time across multiple channels. With SPLICE’s solutions in place, they’ve increased efficiency, allowing policyholders to stay well-informed while still having the convenience of easily connecting with an agent when needed. Through the utilization of SPLICE’s solutions, Northland Wood Insurance Agency was able to double their efficiency and utilization of their communications within a year.
Industry: Insurance
Company Profile
Northland Wood Insurance was established in December 2015 and joined as a member of O’Malley Group, LLC on January 1, 2016. In August of 2018, Northland Wood Insurance purchased O’Malley Group, LLC.
Northland Wood Insurance owners, Janell and Ken Rickey, have a combined 70+ years of experience in the insurance industry. They understand the importance of service for their clients, and firmly believe in building quality relationships and always putting their client’s needs first.
While insurance agents serve the companies, they work for…brokers, like us, serve the customers we represent! We believe in taking the time to educate our customers on the details of their insurance options, then make informed recommendations.
