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SPLICE + Solvrays: Transforming Insurance Workflows

SPLICE Software and Solvrays have joined forces to connect enterprise-grade omnichannel communication with agentic workflow automation. Together, we help insurers orchestrate workflows, personalize outreach, and measure performance with real-time intelligence.

Filled Green Checkmark Icon P&C

Filled Green Checkmark Icon L&A

Filled Green Checkmark Icon TPAs

Filled Green Checkmark Icon Financial  Services


 
Automate communication from outreach to intake
 Solvrays Partnership Page Assets (4)
Improve servicing, billing, and policy workflows
 Solvrays Partnership Page Assets (5) 
Gain structured data for actionable analytics
 Solvrays Partnership Page Assets (6)-1
Increase policyholder satisfaction and retention
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SPLICE Software helps insurers deliver timely, compliant communication across voice, text, and digital channels. With real-time integrations, automated workflows, and our award-winning Dialog Suite, we make it easy for carriers and TPAs to connect with policyholders at the right moment with the right message.

From claims to billing to feedback loops, we streamline conversations so your teams can stay focused on what matters: impact, accuracy, and experience.

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Solvrays is transforming the insurance & financial services back office with AI-powered workflows and next-gen automation. Created by industry leaders Bobbie and Soven Shrivastav, the Solvrays platform augments outdated legacy systems with intelligent, user-friendly processes that elevate operational agility and empower teams.

The mission is simple: solve real problems with smart tech that works.

 

The AI Shift: Orchestrating Work. Activating Voice. Winning the Customer Moment.

Stop experimenting with AI, start operationalizing it. SPLICE and Solvrays break down how workflow orchestration and intelligent voice automation work together as one connected system.

From policy servicing to underwriting touchpoints, learn how to eliminate manual handoffs, cut cycle time, and deliver personalized communication at scale. This one's for the executives ready to move from pilot to production.

ITC Vegas 2025 Insights: Live Interview with Solvrays

Engage directly with industry thought leaders:
Watch SPLICE and Solvrays leadership discuss how agentic automation and integrated communications are redefining insurance workflows. Recorded live at InsureTech Connect 2025 in Las Vegas. 

Whether it is Quote Follow-Ups, Policy Renewals, or even FNOL, SPLICE and Solvrays can help insurance companies fill communication gaps and streamline the customer experience.

Partnership Solutions

For P&C Carriers:

  • Accelerates insurance value lifecycle from FNOL to Policy Renewal
  • Enhances catastrophe-response communication
  • Improves retention and satisfaction
P&C Carriers
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For L&A Carriers:

  • Streamlines Onboarding
  • Simplifies Beneficiary Updates
  • Supports lapse-prevention programs

For TPAs:

  • Unified dashboards
  • Visibility into workflow bottlenecks
  • Real-time agent performance insights
  • Customer sentiment analytics
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TPAs

For Financial Services:

  • Improve Customer Retention
  • Streamline and automate Application and Qualification Updates
  • Collect and analyze Customer Feedback

How SPLICE & Solvrays Work Together

Together, we create a seamless front-to-back insurance experience that boosts efficiency, improves customer satisfaction, and reduces operational friction. Here is an example of the FNOL Intake Workflow:
Solvrays Workflow

 Meredith Barnes-Cook

Senior Principal - Insurance Practice, Datos Insights

"The ability to instantly transform omnichannel text and voice conversations into structured data provides the fuel that powers AI, delivering the speed and immediacy customers expect, with the precision that carriers, MGAs, and TPAs need."

What is the timeline for integration?
Timelines vary by carrier complexity, but the partnership is designed for fast deployment because SPLICE connects through omnichannel APIs and Solvrays uses no-code workflow orchestration.
Does the integration support compliance requirements?
Yes. SPLICE provides enterprise-grade, compliant communication across voice, text, chat, and email, and Solvrays maintains secure workflow automation built for insurer requirements.
Can workflows be customized?
Yes. Solvrays’ agentic workflow automation is fully configurable, allowing carriers to tailor communication triggers, steps, and escalation paths to their processes.
What data is exchanged between systems?
Only the data required to trigger communications and return real-time results is exchanged, including contact information needed for delivery. This enables full outreach, insight, and workflow visibility without unnecessary data movement.


Communicate with your policyholders in any channel:

 

 

Chat Icon

Chat

 

 

 

Call Icon

Call

 

 

Email Icon

Email

 

 

Voice First Icon

Voice First

 

Ready to unlock smarter communications and streamlined operations?

Contact us to explore how SPLICE + Solvrays can transform your workflow.

Get a demo