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Partner Type: Insurance

Website: www.sapiens.com/

Email: info.sapiens@sapiens.com

Phone: +972 3 790 2000
Sapiens International Corporation empowers insurers to succeed in an evolving industry. The company offers digital software platforms, solutions and services for the property and casualty, life, pension and annuity, reinsurance, financial and compliance, workers’ compensation and financial markets. With more than 35 years of experience delivering to over 500 organizations globally, Sapiens has a proven ability to satisfy customers’ core, data and digital requirements.
SPLICE Software is in the business of driving REAL conversations with customers for insurers, financial institutions, retailers, and healthcare providers. Our Data-Driven Dialogs® enable you to send automated messages triggered by your systems to customers via their channels of choice, including phone, text, and email. Our Customer-Driven DialogsTM enable you to respond to requests for information initiated by your clients in real time, through text message, web chat, social apps like Facebook Messenger & WhatsApp, and/or home assistant devices like Amazon Echo & Google Home. SPLICE allows companies to capture & manage customers’ permissions and preferences– enabling you to personalize, test and measure like never before.

Driving a Competitive Advantage in Insurance

Enviable customer experience is a must-have in all insurance service segments, but the real key to driving value is a combined solution that offers a superior customer experience AND operational savings. Together, we can.

Today’s insureds are looking for more proactive communications to inform, connect, and create a lasting relationship. The Sapiens and SPLICE integration enables insurers to use the data they have about their policyholders to communicate with them in a timely manner, in their preferred channels, with messages that make their lives easier.

How it Works

Sapiens and SPLICE Software have partnered to provide streamlined billing, claims, marketing and customer experience communication solutions to insurers that are automated through Sapiens property & casualty, and life, pension & annuities platforms.

Partnership Benefits

Decrease the time and costs associated with claims

Automate the communications process throughout the claims journey allowing your employees to save time and your insureds to be in the know

Increase the speed of payment on overdue accounts

Decrease the number of overdue accounts and simplify the payments process for your insureds

Decrease inbound call volumes

Decrease operational costs associated with answering the same questions over and over at the call center

Improve the overall customer experience

Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention

What it's like to work with us...

"This partnership will empower Sapiens' clients to improve the timeliness, relevance and trust associated with their communication efforts, the Sapiens-SPLICE partnership makes it simple for clients to get set up and see significant results within 90 days."

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