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Communications with Next Generation Technology

Personalized Personalized & Branded Texts, Emails, and Calls

Reduce CostTime vs CostReduce Costs and Save Time for your Team

Permission Yes Compliant Communication Permissions & Preferences 

Partnering for Success

Sapiens and SPLICE Software have partnered to provide streamlined billing, claims, marketing and customer experience communication solutions to insurers that are automated through Sapiens property & casualty, and life, pension & annuities solutions.

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Text & Chat

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Call

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Email

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Voice First


Sapiens Insurance 360 Podcast

The Power and Potential of Customer Feedback
Season 2, Episode 2

In today’s insurance marketplace, there’s incredible power and potential behind customer feedback. Insurers that analyze client insights and perspectives can drive significant change and facilitate world-class customer experience for their constituents. Listen in as host Janet Sachs, Sapiens North America Senior Marketing Writer and Tara Kelly, President and CEO of SPLICE Software, unpack how insurers can implement customer engagement best practices to measure impact and ultimately develop a customer-centric organization.

Listen Now

Partnership Solutions

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Surveys

Thrive™ Surveys, seamlessly integrated into Sapien's suite of insurance technology solutions. Thrive™ offers their consumers to share their invaluable insights through personalized surveys delivered via text, email, and/or voice or digital channels.

By leveraging our expertise in personalized messaging, we streamlined the survey process, analytics, and increased response rates. With Thrive Surveys, Sapiens users are able to gain a deeper understanding of customer's unique requirements, enabling them to make data-driven decisions and continuously improve their offerings.

 

What are you trying to measure?

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Net Promoter Score (NPS)

Likelihood to recommend your brand, product, or service
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Customer Effort Score (CES)

Ease of use of products or services.
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Employee Net Promoter Score (eNPS)

Measure employee satisfaction, employee engagement, employee experience, and brand loyalty.
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Customer Satisfaction Score (CSAT)

Satisfaction of customers with products or services

Partnership Benefits

Decrease the time and costs associated with claims

Automate the communications process throughout the claims journey allowing your employees to save time and your insureds to be in the know

Increase the speed of payment on overdue accounts

Decrease the number of overdue accounts and simplify the payments process for your insureds

Decrease inbound call volumes

Decrease operational costs associated with answering the same questions over and over at the call center

Improve the overall customer experience

Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention

Learn More About our Partnership!

What it's like to work with us...

"This partnership will empower Sapiens' clients to improve the timeliness, relevance and trust associated with their communication efforts, the Sapiens-SPLICE partnership makes it simple for clients to get set up and see significant results within 90 days."

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Get started with SPLICE today.

Inspire customer connections.

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