--- title: Communication & Engagement Solution Integration for Sapiens | SPLICE description: Discover seamless communication and engagement integrations for Sapiens software. Streamline messaging for Life, P&C, and Reinsurance. image: https://info.splicesoftware.com/hubfs/Website%202020/Partner%20Logos/sapiens.png --- [![Sapiens_Logo_White_Partnering_for_Success](https://info.splicesoftware.com/hs-fs/hubfs/Website%202020/Partner%20Sub%20Pages/Sapiens_Logo_White_Partnering_for_Success.png?width=302&height=80&name=Sapiens_Logo_White_Partnering_for_Success.png "Sapiens_Logo_White_Partnering_for_Success")](https://www.sapiens.com/na/partners/) Communications with Next Generation Technology ![Personalized](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Standard%20Icons/White%20Outline/Personalized.png?width=50&height=50&name=Personalized.png) Personalized and Branded Texts, Emails, and Calls ![Reduce Cost](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Standard%20Icons/White%20Outline/Reduce%20Cost.png?width=5&height=5&name=Reduce%20Cost.png)![Time vs Cost](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Standard%20Icons/White%20Outline/Time%20vs%20Cost.png?width=50&height=50&name=Time%20vs%20Cost.png)Reduce Costs and Save Time for your Team ![Permission Yes](https://info.splicesoftware.com/hs-fs/hubfs/Icons/Standard%20Icons/White%20Outline/Permission%20Yes.png?width=50&height=50&name=Permission%20Yes.png) Compliant Communication Permissions and Preferences  [![Sapiens Insights Session Watch Now](https://info.splicesoftware.com/hs-fs/hubfs/Resources%20and%20Content/Webinars/Sapiens%20-%20Transforming%20Life%20Insurance%20Customer%20Service%20with%20Multi-Channel%20Communication/Sapiens%20Insights%20Session%20Watch%20Now.png?width=750&height=375&name=Sapiens%20Insights%20Session%20Watch%20Now.png "Sapiens Insights Session Watch Now")](https://info.splicesoftware.com/multichannel-ai-agents-webinar) ### ## Partnering for Success Sapiens and SPLICE Software® have partnered to provide streamlined billing, claims, marketing and customer experience communication solutions to insurers that are automated through Sapiens property & casualty, and life, pension & annuities solutions. [![Get a Demo!](https://no-cache.hubspot.com/cta/default/854548/interactive-163049566470.png) ](https://info.splicesoftware.com/hs/cta/wi/redirect?encryptedPayload=AVxigLLSG6dDER8ehD8V3eZoWUm5ld%2BGsFz%2BPt8Zw5QFM6Oa45dN17h%2BfhbhTsTPl4f9TTLmegQ3Nq6iNE98Rfqycb6apgR%2FYS8Vp0pZjRXuExXNxmp94%2Bp08%2FbHGvBw4YEUJE5qFNB0Q2xlwP%2BBLl6pXsZZNk95T9MGeqrYtdgwLv%2BVf2E64QZq&webInteractiveContentId=163049566470&portalId=854548) ### Communicate with your policyholders in any channel: ## [![Text Icon](https://info.splicesoftware.com/hs-fs/hubfs/Icons/2025%20Channel%20Icons/Text%20Icon.png?width=130&height=130&name=Text%20Icon.png)](https://www.splicesoftware.com/industries/insurance/texting) ## [**Text**](https://www.splicesoftware.com/industries/insurance/texting)     [![Chat Icon](https://info.splicesoftware.com/hs-fs/hubfs/Icons/2025%20Channel%20Icons/Chat%20Icon.png?width=130&height=130&name=Chat%20Icon.png)](https://www.splicesoftware.com/industries/insurance/chat) ## [**Chat**](https://www.splicesoftware.com/industries/insurance/chat)     ## [**![Call Icon](https://info.splicesoftware.com/hs-fs/hubfs/Icons/2025%20Channel%20Icons/Call%20Icon.png?width=130&height=130&name=Call%20Icon.png)**](https://www.splicesoftware.com/solutions/calling) ## [**Call**](https://www.splicesoftware.com/solutions/calling)     [![Email Icon](https://info.splicesoftware.com/hs-fs/hubfs/Icons/2025%20Channel%20Icons/Email%20Icon.png?width=130&height=130&name=Email%20Icon.png)](https://www.splicesoftware.com/solutions/email) ## [**Email**](https://www.splicesoftware.com/solutions/email)     [![Voice First Icon](https://info.splicesoftware.com/hs-fs/hubfs/Icons/2025%20Channel%20Icons/Voice%20First%20Icon.png?width=130&height=130&name=Voice%20First%20Icon.png)](https://www.splicesoftware.com/solutions/voice-first) ## [**Voice First**](https://www.splicesoftware.com/solutions/voice-first)   ### Sapiens Insurance 360 Podcast ### The Power and Potential of Customer Feedback* **Season 2, Episode 2* In today’s insurance marketplace, there’s incredible power and potential behind customer feedback. Insurers that analyze client insights and perspectives can drive significant change and facilitate world-class customer experience for their constituents. Listen in as host Janet Sachs, Sapiens North America Senior Marketing Writer and Tara Kelly, President and CEO of SPLICE Software®, unpack how insurers can implement customer engagement best practices to measure impact and ultimately develop a customer-centric organization. [![Listen Now](https://no-cache.hubspot.com/cta/default/854548/interactive-156569104909.png) ](https://info.splicesoftware.com/hs/cta/wi/redirect?encryptedPayload=AVxigLImgRFwI4N%2FIQiPeEHiE%2B2RlPpg71exUkGY9EfnXdRAP70BLPtxikiNeED7JB3TAVyRsUEN2xvxCY7Xg2FqmLAKcI2lwJH8ASAsPkyZep2ldntZTg6WUVWli0v9SnA8BubyYZlIQ3%2FkRSLXIL17vCEHXZasFCU4ypI5z6IMQhQ4RHkRggo1eG4fSVoct2%2FpQrcFL8ma6j4P4XRxfVbbd00kCWG6xM%2FFl%2FAfPhA%3D&webInteractiveContentId=156569104909&portalId=854548) ### [![Watch Now!](https://info.splicesoftware.com/hs-fs/hubfs/Screenshot%202024-05-21%20at%2010.47.25%20AM.png?width=400&height=243&name=Screenshot%202024-05-21%20at%2010.47.25%20AM.png)](https://info.splicesoftware.com/resources/webinars/splicexsapiens-life)Sapiens x SPLICE® Webinar ### Agent-Centric & Sales-Centric Evolution: Are Life Insurance Modernizations Working?  Tara Kelly, CEO of SPLICE Software®, and Jennifer Smith, Sapiens’ North America VP of L&A Product Strategy, team up to explore Life Insurance Modernizations. They'll discuss the impact of integrated NPS and CSAT Surveys on agents and brokers, and their value in helping sales professionals continue to learn and *thrive *in today’s competitive environment.   # Partnership Solutions [![Surveys - Green](https://info.splicesoftware.com/hs-fs/hubfs/Surveys%20-%20Green.png?width=241&height=238&name=Surveys%20-%20Green.png)](https://www.splicesoftware.com/services/surveys/) #### Surveys Thrive™ Surveys, seamlessly integrated into Sapiens' suite of insurance technology solutions. [Thrive™](https://www.splicesoftware.com/services/surveys/) offers their consumers to share their invaluable insights through personalized surveys delivered via text, email, and/or voice or digital channels. By leveraging our expertise in personalized messaging, we streamlined the survey process, analytics, and increased response rates. With Thrive Surveys, Sapiens users are able to gain a deeper understanding of customer's unique requirements, enabling them to make data-driven decisions and continuously improve their offerings.   ## **What are you trying to measure? ** ![NPS Icon](https://info.splicesoftware.com/hubfs/Website%202020/NPS%20Page/Images/NPS%20Icon.png) ### **Net Promoter Score (NPS)** Likelihood to recommend your brand, product, or service ![CES Icon](https://info.splicesoftware.com/hubfs/Website%202020/NPS%20Page/Images/CES%20Icon.png) ### **Customer Effort Score (CES)** Ease of use of products or services. ![eNPS Icon](https://info.splicesoftware.com/hubfs/Website%202020/NPS%20Page/Images/eNPS%20Icon.png) ### **Employee Net Promoter Score (eNPS)** Measure employee satisfaction, employee engagement, employee experience, and brand loyalty. ![CSAT Icon](https://info.splicesoftware.com/hubfs/Website%202020/NPS%20Page/Images/CSAT%20Icon.png) ### **Customer Satisfaction Score (CSAT)** Satisfaction of customers with products or services ### ## Partnership Benefits ##### #### Decrease the time and costs associated with claims Automate the communications process throughout the claims journey allowing your employees to save time and your insureds to be in the know ##### #### Increase the speed of payment on overdue accounts Decrease the number of overdue accounts and simplify the payments process for your insureds ##### #### Decrease inbound call volumes Decrease operational costs associated with answering the same questions over and over at the call center ##### #### Improve the overall customer experience Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention ## Learn More About our Partnership! Life & Annuity Solutions Property & Casualty **Streamline your L&A workflows and empower your policyholders with choice**. Our communication and engagement solutions will help you build trust and loyalty throughout the lifetime of a policy. **[Download our info sheet here.](https://ibdg.share.hsforms.com/2udSQfMdQSAy5PSdeCLqHJQ)** **Enhance your P&C operations with smarter communication.** From claims updates to policyholder outreach, our solutions streamline workflows, keep customers informed, and strengthen relationships, delivering a seamless experience at every stage of the policy lifecycle.  **[Download our info sheet here.](https://ibdg.share.hsforms.com/2EIjNxK1RRR-TlW-TjXOhrg)** ## Resources #### [Life & Annuity Integration Solutions](https://ibdg.share.hsforms.com/2udSQfMdQSAy5PSdeCLqHJQ) ###### One-Pager #### [Property & Casualty Integration Solutions](https://ibdg.share.hsforms.com/2EIjNxK1RRR-TlW-TjXOhrg) ###### One-Pager #### [Survey Integration Solutions](https://ibdg.share.hsforms.com/2stFJJ2aBTziIX_kRdweqPw) ###### One-Pager #### [Two-Way Messaging Integration Solutions](https://ibdg.share.hsforms.com/2F0Hkcg0rQy2GV4jr1mwgTQ) ###### One-Pager #### [Texting Integration Solutions](https://ibdg.share.hsforms.com/2XEm-nxbXQ5qZEDhTbS7hmQ) ###### One-Pager #### [Opt-In Management Integration Solutions](https://ibdg.share.hsforms.com/2YUi1zP-hSaSPBXfTYWx0Qw) ###### One-Pager   #### [How to Measure the Impact of Life Insurance Modernizations ](https://info.splicesoftware.com/resources/webinars/splicexsapiens-life) ###### WEBINAR   #### [Sapiens Partners with SPLICE Software to Transform NPS Survey Integration for Life and Annuity Insurance](https://www.prnewswire.com/news-releases/splice-software-and-sapiens-partner-to-transform-nps-survey-integration-for-life-and-annuity-insurance-301963419.html) ###### PRESS RELEASE #### [Enhancing Customer Experience through NPS Success](https://sapiens.com/blog/enhancing-customer-experience-through-nps-success/?utm_source=facebook&utm_medium=social&utm_term=sapiens&utm_content=6113d89e-2604-412b-8d77-ad5f1adbf174&utm_campaign=Hootisuite&fbclid=IwAR02hVY7lX8aejySonMJmwbgvOFLyMz-bVWRVDyWlp_-zbmWV69Nnl05I1o) ###### WHITE PAPER   "This partnership will empower Sapiens' clients to improve the timeliness, relevance and trust associated with their communication efforts, the Sapiens-SPLICE partnership makes it simple for clients to get set up and see significant results within 90 days." ## About Sapiens Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative, and agile. With more than 40 years of industry expertise, Sapiens’ cloud-based SaaS insurance platform offers pre-integrated, low-code capabilities across core, data and digital domains to accelerate our customers’ digital transformation. Serving over 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers’ Compensation and Life Insurance markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management.  ## About SPLICE Software After a bad customer experience with a bank, President & CEO Tara Kelly realized, “It can be better!”. Since then, SPLICE® has worked hard with retailers, insurance companies, financial institutions, healthcare providers, and even non-profits to improve their customer communication experience and communication workflow. SPLICE exists to support businesses in the creation of the best communication programs and strategies possible, to ensure your customers stay engaged and that you reach your business goals. ## Get started with SPLICE® today. Inspiring Customer Connections.® [![Get a demo](https://no-cache.hubspot.com/cta/default/854548/0dc832c0-bec3-4b7c-a338-0567fce9d1cf.png)](https://cta-redirect.hubspot.com/cta/redirect/854548/0dc832c0-bec3-4b7c-a338-0567fce9d1cf) ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://854548.fs1.hubspotusercontent-na1.net/hubfs/854548/Website/Partner%20Sub%20Pages/Sapiens/Sapiens_SPLICE_Video_Interview.mp4", "dateModified" : "2024-07-17T23:51:59.824Z", "duration" : "PT1M59.62S", "height" : 1080, "name" : "Sapiens_SPLICE_Video_Interview", "thumbnailUrl" : "https://854548.fs1.hubspotusercontent-na1.net/hubfs/854548/Website/Partner%20Sub%20Pages/Sapiens/Sapiens_SPLICE_Video_Interview.mp4/medium.jpg?t=1721260319824", "uploadDate" : "2024-02-12T20:08:20.372Z", "width" : 1920 } ```