Majesco

SPLICE x Majesco Integration to Streamline Communications within your Core System

Personalized Personalized & Branded Texts, Two-Way Chat, Emails, and Calls

Reduce CostTime vs CostReduce Costs and Save Time for your Team

Permission Yes Compliant Communication Permissions & Preferences 

Partnership Solutions

Surveys - GreenThrive™ Surveys, seamlessly integrate into Majesco's suite of insurance technology solutions, providing them with a powerful tool for their consumers to share their invaluable insights. Through personalized surveys delivered via voice or digital channels, we make it convenient for policyholders to express their preferences and needs.

By leveraging our expertise in personalized messaging, the survey process is streamlined to increase response rates and ensure the customer voice is heard loud and clear. With Thrive™ Surveys, Majesco is able to gain a deeper understanding of customer's unique requirements, enabling them to make data-driven decisions and continuously improve their offerings.

TWO-WAY TEXTBy integrating real-time, personalized texting capabilities into Majesco's suite of insurance technology solutions. insurers can engage in meaningful conversations with customers, providing prompt support and streamlining claims processing. 

This collaboration signifies a significant step forward in enhancing customer experience and optimizing communication in the insurance industry. The partnership aims to build stronger relationships, deliver personalized assistance, and create a more customer-centric approach to communication, ultimately driving satisfaction and business success. 

Opt-In MgmtTransform how you handle customer consent and preferences. By integrating this innovative solution into Majesco's suite of insurance technology solutions, insurers gain a comprehensive toolset to streamline the opt-in process, personalize consent forms, and ensure regulatory compliance.

With robust tracking and reporting capabilities, insurers can execute targeted marketing campaigns while respecting customer preferences and demonstrating adherence to data privacy regulations. This partnership fosters trust, enhances customer engagement, and revolutionizes consent management

Pre-Integrated Use Cases

4

First Notice of Loss (FNOL)

6

Auto Physical Damage (APD)

 

Use case icon - calendar

Adjuster Appointments

 

Use case icon - heart

Claims Process Feedback

 

Use case icon - cards

Payment Reminders

 

Use case icon - marketing

Quote Follow-up

 

Driving a Competitive Advantage in Insurance

SPLICE® is a Proud Partner of Majesco

Enviable customer experience is a must-have in all insurance service segments, but the real key to driving value is a combined solution that offers a superior customer experience AND operational savings. Together, we can.

Today’s insureds are looking for more proactive communications to inform, connect, and create a lasting relationship. The Majesco and SPLICE® integration enables insurers to use the data they have about their policyholders to communicate with them in a timely manner, in their preferred channels, with messages that make their lives easier.

Partner Resources

Benefits of SPLICE® Automated Communications

Increase closed quotes

Improving both sales and conversion KPI’s

Increase the number of payments

Decrease the number of overdue accounts

Increase speed of information transfer

Create trust between insurer and insured by implementing real-time notifications & communications

Decrease inbound call volumes

Decrease operational costs associated with answering the same questions over and over at the call center

Improve the speed of payment

Decrease operational costs from live calls and direct mail associated with requesting payment

Enhance the customer experience

Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention

“SPLICE makes it easy to set up and integrate their automated notification solutions on any digital platform, including Digital1st® Insurance and Majesco Core products, due to their simple and accessible API. Their technical and operations teams are agile and provide a quick turnaround time that ensures rapid delivery"

About Majesco

Majesco helps the insurance industry not only keep pace with change, but stay ahead of it, without compromising the safety and reliability insurance must deliver.

Insurers know their customers expect the same engaging, simple experiences they enjoy from far less complicated categories like entertainment and food delivery. Majesco is ready today to help you deliver that experience. We’re a software company with insurance DNA; we are built for continuous evolution through relentless innovation.

About SPLICE Software®

After a bad customer experience with a bank, President & CEO Tara Kelly realized, “It can be better!”.

Since then, SPLICE® has worked hard with retailers, insurance companies, financial institutions, healthcare providers, and even non-profits to improve their customer communication experience and communication workflow. SPLICE exists to support businesses in the creation of the best communication programs and strategies possible, to ensure your customers stay engaged and that you reach your business goals.

Get started with SPLICE® today.

Inspiring Customer Connections.®

Get a demo