Streamline Communications within your Agency Management System
Personalized & Branded Texts, Emails, and Calls
Reduce Costs and Save Time for your Team
Compliant Communication Permissions & Preferences
Revolutionizing Insurer-Customer Dynamics
Join Majesco’s Denise Garth and SPLICE’s Tara Kelly as they delve into the dynamic world of customer engagement and experience within the insurance industry. From the significance of a single view of the customer and the evolution of two-way texting and chat services to the importance of multiple engagement options and opportunities on the L&AH side.
Pre-Integrated Use Cases
Quote Follow-up
Payment Reminders
First Notice of Loss
Partnership Solutions
Surveys
Thrive™ Surveys, seamlessly integrated into Majesco's suite of insurance technology solutions, providing them with a powerful tool for their consumers to share their invaluable insights. Through personalized surveys delivered via voice or digital channels, we made it convenient for Majesco to express their preferences and needs.
By leveraging our expertise in personalized messaging, we streamlined the survey process and increased response rates, ensuring your voice is heard loud and clear. With Thrive Surveys, Majesco is able to gain a deeper understanding of customer's unique requirements, enabling them to make data-driven decisions and continuously improve their offerings.
Two-way Text
By integrating real-time, personalized texting capabilities into Majesco's suite of insurance technology solutions, insurers can engage in meaningful conversations with customers, providing prompt support and streamlining claims processing.
This collaboration signifies a significant step forward in enhancing customer experience and optimizing communication in the insurance industry. The partnership aims to build stronger relationships, deliver personalized assistance, and create a more customer-centric approach to communication, ultimately driving satisfaction and business success.
Opt-in & Opt-out Management
The partnership between Splice Software and Majesco regarding Splice's Opt-In Management Solution is set to transform how organizations handle customer consent and preferences.
By integrating this innovative solution into Majesco's suite of insurance technology solutions, insurers gain a comprehensive toolset to streamline the opt-in process, personalize consent forms, and ensure regulatory compliance.
With robust tracking and reporting capabilities, insurers can execute targeted marketing campaigns while respecting customer preferences and demonstrating adherence to data privacy regulations. This partnership fosters trust, enhances customer engagement, and revolutionizes consent management practices.
Driving a Competitive Advantage in Insurance
SPLICE is a Proud Partner of Majesco
Enviable customer experience is a must-have in all insurance service segments, but the real key to driving value is a combined solution that offers a superior customer experience AND operational savings. Together, we can.
Today’s insureds are looking for more proactive communications to inform, connect, and create a lasting relationship. The Majesco and SPLICE integration enables insurers to use the data they have about their policyholders to communicate with them in a timely manner, in their preferred channels, with messages that make their lives easier.
Benefits of SPLICE Automated Communications
Increase closed quotes
Improving both sales and conversion KPI’s
Increase closed quotes
Improving both sales and conversion KPI’s
Increase the number of payments
Decrease the number of overdue accounts
Increase the number of payments
Decrease the number of overdue accounts
Increase speed of information transfer
Create trust between insurer and insured by implementing real-time notifications & communications
Increase speed of information transfer
Create trust between insurer and insured by implementing real-time notifications & communications
Decrease inbound call volumes
Decrease operational costs associated with answering the same questions over and over at the call center
Decrease inbound call volumes
Decrease operational costs associated with answering the same questions over and over at the call center
Improve the speed of payment
Decrease operational costs from live calls and direct mail associated with requesting payment
Improve the speed of payment
Decrease operational costs from live calls and direct mail associated with requesting payment
Enhance the customer experience
Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention
Enhance the customer experience
Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention
“SPLICE makes it easy to set up and integrate their automated notification solutions on any digital platform, including Digital1st® Insurance and Majesco Core products, due to their simple and accessible API. Their technical and operations teams are agile and provide a quick turnaround time that ensures rapid delivery"
About Majesco
Majesco helps the insurance industry not only keep pace with change, but stay ahead of it, without compromising the safety and reliability insurance must deliver.
Insurers know their customers expect the same engaging, simple experiences they enjoy from far less complicated categories like entertainment and food delivery. Majesco is ready today to help you deliver that experience. We’re a software company with insurance DNA; we are built for continuous evolution through relentless innovation.
About SPLICE Software
After a bad customer experience with a bank, President & CEO Tara Kelly realized, “It can be better!”.
Since then, SPLICE has worked hard with retailers, insurance companies, financial institutions, healthcare providers, and even non-profits to improve their customer communication experience and communication workflow. SPLICE exists to support businesses in the creation of the best communication programs and strategies possible, to ensure your customers stay engaged and that you reach your business goals.
Get started with SPLICE today.
