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Make your Diamond Unique

Personalized Personalized & Branded Texts, Chat, Emails, and Calls

Reduce CostTime vs CostReduce Costs and Save Time for your Team

Permission Yes Compliant Communication Permissions & Preferences 

SPLICE x Insuresoft Integration for Automated Communications in Diamond

Diamond is the difference but SPLICE makes Diamond unique by further improving your customer experience and your employee experience. 

Integrated directly within Diamond, Insuresoft's platform -  you can add personalized and branded text messages, calls, and emails that are compliant, improve delivery rates, and keep your insureds' informed when they need to be.

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Driving a Competitive Advantage
in Insurance

Enviable customer experience is a must-have in all insurance service segments, but the real key to driving value is a combined solution that offers a superior customer experience AND operational savings. Together, we can.

Today’s insureds are looking for more proactive communications to inform, connect, and create a lasting relationship. The Insuresoft and SPLICE integration enables insurers to use the data they have about their policyholders to communicate with them in a timely manner, in their preferred channels, with messages that make their lives easier.

screenshot of personalized texts sent to a policyholder

Partnership Benefits

Increase speed of information transfer

Create trust between insurer and insured

Increase the number of payments

Decrease the number of overdue accounts

Decrease inbound call volumes

Decrease operational costs associated with answering the same questions over and over at the call center

Improve the speed of payment

Decrease operational costs from live calls and direct mail associated with requesting payment

Enhance the customer experience

Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention

Keep informed during the claims journey

Ensure your claimants and policyholders are notified and up-to-date through every step in their claims experience

SPLICE Software x Insuresoft Use Case Options

Together, with our Dialog Suite® and Insuresoft's Diamond Platform, we can create multiple different APIs and trigger points to take your customer's journey and experience to the next level. Check out some of our use cases below. Don't see what you're looking for? Book a Demo to learn more about your particular area. 

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Quote Follow-Up

 

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Lost Policy Release (LPR)

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Claims

 

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Renewals & Updates

Insuresoft Conference

Meet us in Nashville!

Find us in Nashville on April 21-24, 2025 at Sheraton Grand for an incredible opportunity to connect, learn, and grow at Insuresoft's User Group Meeting 2025! Find fresh strategies and actionable ideas you've been looking for. We can't wait to see you! 

What it's like to work with us...

"Our clients trust Diamond to elevate their insurance operations while providing agents, partners, and policyholders with a modern and effortless experience. By integrating with SPLICE we are taking that customer engagement capability to a whole new level with communications via text and phone, while continuing to deliver an efficient and reliable system that supports our clients’ business operations"

-- Nancy Schulte, CEO

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Get started with SPLICE® today.

Inspire Customer Connections.

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