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Make your Diamond Unique

Personalized Personalized & Branded Texts, Chat, Emails, and Calls

Reduce CostTime vs CostReduce Costs and Save Time for your Team

Permission Yes Compliant Communication Permissions & Preferences 

SPLICE x Insuresoft

Diamond is the difference but SPLICE makes Diamond unique by further improving your customer experience and your employee experience. 

Integrated directly within Diamond, Insuresoft's platform -  you can add personalized and branded text messages, calls, and emails that are compliant, improve delivery rates, and keep your insureds' informed when they need to be.

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Text Message Sample
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Text & Chat

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Call

Email-3

Email

voice first

Voice First

Driving a Competitive Advantage in Insurance

Enviable customer experience is a must-have in all insurance service segments, but the real key to driving value is a combined solution that offers a superior customer experience AND operational savings. Together, we can.

Today’s insureds are looking for more proactive communications to inform, connect, and create a lasting relationship. The Insuresoft and SPLICE integration enables insurers to use the data they have about their policyholders to communicate with them in a timely manner, in their preferred channels, with messages that make their lives easier.

Partnership Benefits

Increase speed of information transfer

Create trust between insurer and insured

Increase the number of payments

Decrease the number of overdue accounts

Decrease inbound call volumes

Decrease operational costs associated with answering the same questions over and over at the call center

Improve the speed of payment

Decrease operational costs from live calls and direct mail associated with requesting payment

Enhance the customer experience

Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention

Keep informed during the claims journey

Ensure your claimants and policyholders are notified and up-to-date through every step in their claims experience

What it's like to work with us...

"By pre-integrating SPLICE into the Diamond Platform, we are excited to offer process improvements and time-saving measures to our clients who value digital engagement. SPLICE's innovative AI-based solutions made them the right choice for this partnership and Insuresoft is happy to welcome them into our rapidly growing partner ecosystem."

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Get started with SPLICE today.

Inspire customer connections.

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