Orchestrate Communication.
Improve the Policyholder Experience.

Make your Diamond Unique

Personalized Personalized & Branded Texts, Chat, Emails, and Calls

Reduce CostTime vs CostOperational Efficiency for FNOL and LPR Communications

Permission Yes Compliant Communication Permissions & Preferences 

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An Integration for Automated Communications 

Diamond is the difference, but SPLICE makes Diamond unique by further improving your customer experience and your employee experience. 

Integrated directly within Diamond, you can add personalized and branded text messages, calls, and emails that are compliant, improve delivery rates, and keep your insureds informed when they need to be.

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SPLICE Software x Insuresoft Use Cases

Together, with our Dialog Suite® and Insuresoft's Diamond Platform, we can create multiple different APIs and trigger points to take your customer's journey and experience to the next level. Check out some of our use cases below. Don't see what you're looking for? Book a Demo to learn more about your particular area. 

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Quote Follow-Up

 

2

Lost Policy Release (LPR)

4

Claims Process

 

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Renewals & Updates

Partnership Benefits

Increase speed of information transfer

Create trust between insurer and insured

Increase the number of payments

Decrease the number of overdue accounts

Decrease inbound call volumes

Decrease operational costs associated with answering the same questions over and over at the call center

Improve the speed of payment

Decrease operational costs from live calls and direct mail associated with requesting payment

Enhance the customer experience

Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention

Keep informed during the claims journey

Ensure your claimants and policyholders are notified and up-to-date through every step in their claims experience

Driving a Competitive Advantage
in Insurance

Enviable customer experience is a must-have in all insurance service segments, but the real key to driving value is a combined solution that offers a superior customer experience AND operational savings. Together, we can.

Today’s insureds are looking for more proactive communications to inform, connect, and create a lasting relationship. The Insuresoft and SPLICE integration enables insurers to use the data they have about their policyholders to communicate with them in a timely manner, in their preferred channels, with messages that make their lives easier.

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What it's like to work with us...

"Our clients trust Diamond to elevate their insurance operations while providing agents, partners, and policyholders with a modern and effortless experience. By integrating with SPLICE we are taking that customer engagement capability to a whole new level with communications via text and phone, while continuing to deliver an efficient and reliable system that supports our clients’ business operations"

-- Chris Blair, CEO

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Insuresoft UGM

This year's Insuresoft UGM did not disappoint. We showed up, connected with some of the brightest minds in insurance, and left more energized than ever about what we're building together. Read more about our time! 
Missed us this year? Don't worry, we'll see you at the next one!

How will transforming your core platform transform your business?

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If you're wondering if changing your core system is right for your operation, Insuresoft has done the work to answer the big questions that everyone asks.

Download the Executive Buyers Guide to see the answers to six of the most popular questions so you can make a more informed decision. 

What's new at Insuresoft?


Communicate with your policyholders in any channel:

 

 

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Chat

 

 

 

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Call

 

 

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Email

 

 

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Voice First

 

Get started with SPLICE® today.

Inspire Customer Connections.

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