InsureSoft Logo - White
 
Partner Type: Insurance

Website: www.insuresoft.com

Email: sales@insuresoft.com

Phone: (866) 299-1314‬
Insuresoft is a Microsoft Gold Certified software developer serving the property/casualty insurance industry. Insuresoft offers a fully integrated policy, billing, and claims-processing platform. Insuresoft’s Diamond Enterprise Insurance Platform is in production in over 40 insurance companies and MGAs across all 50 states, processing $3B in personal and commercial lines premiums annually. The platform is scalable, configurable, and cost-effective. Insuresoft is privately held and is a member of the Kaboodle Team – a collaborative network of P&C insurance software and service providers.
SPLICE Software is in the business of driving REAL conversations with customers for insurers, financial institutions, retailers, and healthcare providers. Our Data-Driven Dialogs® enable you to send automated messages triggered by your systems to customers via their channels of choice, including phone, text, and email. Our Customer-Driven DialogsTM enable you to respond to requests for information initiated by your clients in real time, through text message, web chat, social apps like Facebook Messenger & WhatsApp, and/or home assistant devices like Amazon Echo & Google Home. SPLICE allows companies to capture & manage customers’ permissions and preferences– enabling you to personalize, test and measure like never before.

Driving a Competitive Advantage in Insurance

Enviable customer experience is a must-have in all insurance service segments, but the real key to driving value is a combined solution that offers a superior customer experience AND operational savings. Together, we can.

Today’s insureds are looking for more proactive communications to inform, connect, and create a lasting relationship. The Insuresoft and SPLICE integration enables insurers to use the data they have about their policyholders to communicate with them in a timely manner, in their preferred channels, with messages that make their lives easier.

How it Works

Using secure phone and text technology, the Insuresoft and SPLICE integration allows insurers to capitalize on the two most engaging channels, while their competitors continue to lose data and waste money in their call centers and with direct mail.

Partnership Benefits

Increase speed of information transfer

Create trust between insurer and insured

Increase the number of payments

Decrease the number of overdue accounts

Decrease inbound call volumes

Decrease operational costs associated with answering the same questions over and over at the call center

Improve the speed of payment

Decrease operational costs from live calls and direct mail associated with requesting payment

Enhance the customer experience

Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention

Keep informed during the claims journey

Ensure your claimants and policyholders are notified and up-to-date through every step in their claims experience

What it's like to work with us...

"By pre-integrating SPLICE into the Diamond Platform, we are excited to offer process improvements and time-saving measures to our clients who value digital engagement. SPLICE's innovative AI-based solutions made them the right choice for this partnership and Insuresoft is happy to welcome them into our rapidly growing partner ecosystem."

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