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Partner Type: Insurance

Website: www.ghostdraft.com/

Email: info@ghostdraft.com

Phone: (855) 776-2016
Meet your customers’ changing needs with the leading digital engagement technology for top insurers. Our advanced customer communication and document automation solutions integrate into your business to create better experiences, greater efficiency and more agility across any platform.
SPLICE Software is in the business of driving REAL conversations with customers for insurers, financial institutions, retailers, and healthcare providers. Our Data-Driven Dialogs® enable you to send automated messages triggered by your systems to customers via their channels of choice, including phone, text, and email. Our Customer-Driven DialogsTM enable you to respond to requests for information initiated by your clients in real time, through text message, web chat, social apps like Facebook Messenger & WhatsApp, and/or home assistant devices like Amazon Echo & Google Home. SPLICE allows companies to capture & manage customers’ permissions and preferences– enabling you to personalize, test and measure like never before.

Driving a Competitive Advantage in Insurance

Enviable customer experience is a must-have in all insurance service segments, but the real key to driving value is a combined solution that offers a superior customer experience AND operational savings. Together, we can.

Today’s insureds are looking for more proactive communications to inform, connect, and create a lasting relationship. The GhostDraft and SPLICE integration enables insurers to use the data they have about their policyholders to communicate with them in a timely manner, in their preferred channels, with messages that make their lives easier.

How it Works

Using secure phone and text technology, the GhostDraft and SPLICE integration allows insurers to capitalize on the two most engaging channels, while their competitors continue to lose data and spend more money in their call centers and with direct mail.

Partnership Benefits

Decrease inbound call volumes

Decrease operational costs associated with answering frequently asked questions at the call center

Increase speed of information transfer

Create trust between insurer and insured by communicating in real-time, when they need it most

Enhance the customer experience

Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention

What it's like to work with us...

“Adding SPLICE’s innovative Dialog Suite to the GhostDraft offering will advance our client’s ability to build customized and unique customer experiences, paired with GhostDraft, these new capabilities will help insurers build stronger customer connections and drive business results.”

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