Driving a Competitive Advantage in Insurance
Enviable customer experience is a must-have in all insurance service segments, but the real key to driving value is a combined solution that offers a superior customer experience AND operational savings. Together, we can.
Today’s insureds are looking for more proactive communications to inform, connect, and create a lasting relationship. The GhostDraft and SPLICE integration enables insurers to use the data they have about their policyholders to communicate with them in a timely manner, in their preferred channels, with messages that make their lives easier.
How it Works
Using secure phone and text technology, the GhostDraft and SPLICE integration allows insurers to capitalize on the two most engaging channels, while their competitors continue to lose data and spend more money in their call centers and with direct mail.
How it Works
Using secure phone and text technology, the GhostDraft and SPLICE integration allows insurers to capitalize on the two most engaging channels, while their competitors continue to lose data and spend more money in their call centers and with direct mail.
Partnership Benefits
Decrease inbound call volumes
Decrease operational costs associated with answering frequently asked questions at the call center
Increase speed of information transfer
Create trust between insurer and insured by communicating in real-time, when they need it most
Enhance the customer experience
Improve the interaction in difficult situations to optimize engagement, loyalty and long-term customer retention
What it's like to work with us...
“Adding SPLICE’s innovative Dialog Suite to the GhostDraft offering will advance our client’s ability to build customized and unique customer experiences, paired with GhostDraft, these new capabilities will help insurers build stronger customer connections and drive business results.”