Duck Creek Technologies paves a genuine path to the future for P&C insurance companies. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change - allowing carriers to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek solutions are available standalone or as a full suite. All are loud-ready.
Insurance Partner | https://www.duckcreek.com | +1-833-798-7789
What are my needs?
- Improving and enhancing my customer’s journey
- Addressing my customers’ needs by offering a personalized digital option
- Implementing an improved way of obtaining needed information from my customers
- Improving my policyholder's engagement
How can they be addressed?
Offer your customers an innovative digital option to improve and enhance the customer journey by pro-actively keeping policyholders informed via personalized, intelligent alerts (calls, texts, and/or emails)
Why is this integration beneficial to my company?
- Improving the speed of claims closure—helping to decrease operational costs associated with a lengthy claims process
- Improving the speed and number of payments—helping to decrease costs due to payment requests via; live calls or direct mail and decreasing the number of overdue accounts
- Increasing the speed of information transfer—creating trust between agents and insureds
- Better understanding the claims experience by gathering valuable customer insights to make operational improvements that enhance the customer experience
- Increasing customer retention and referrals by innovating the current insurance process / responding to customer needs
- Digitizing your insurance processes helps to improve your competitive advantage
- Automating the outbound notification process to reduce inbound call volumes and customer dissatisfaction due to lack of information
Here are some examples:
Provide updates, reminders or notifications of missed payments
Notify policyholders about claims payment details and next steps
Proactively send out surveys to customers at key points in the claims journey