Duck Creek Technologies paves a genuine path to the future for P&C insurance companies. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change - allowing carriers to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek solutions are available standalone or as a full suite. All are loud-ready.

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What are my needs?

  • Improving and enhancing my customer’s journey
  • Addressing my customers’ needs by offering a personalized digital option
  • Implementing an improved way of obtaining needed information from my customers
  • Improving my policyholder's engagement

How can they be addressed?

Offer your customers an innovative digital option to improve and enhance the customer journey by pro-actively keeping policyholders informed via personalized, intelligent alerts (calls, texts, and/or emails)

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Why is this integration beneficial to my company?

  • Improving the speed of claims closure—helping to decrease operational costs associated with a lengthy claims process
  • Improving the speed and number of payments—helping to decrease costs due to payment requests via; live calls or direct mail and decreasing the number of overdue accounts
  • Increasing the speed of information transfer—creating trust between agents and insureds
  • Better understanding the claims experience by gathering valuable customer insights to make operational improvements that enhance the customer experience
  • Increasing customer retention and referrals by innovating the current insurance process / responding to customer needs
  • Digitizing your insurance processes helps to improve your competitive advantage
  • Automating the outbound notification process to reduce inbound call volumes and customer dissatisfaction due to lack of information

Here are some examples:

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Payment Reminders

Provide updates, reminders or notifications of missed payments
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Claims Payments

Notify policyholders about claims payment details and next steps
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Claims CSAT

Proactively send out surveys to customers at key points in the claims journey
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