Duck Creek Technologies paves a genuine path to the future for P&C insurance companies. Decades of insurance experience underpin advanced technologies specifically designed to accommodate change - allowing carriers to navigate uncertainty and capture market opportunities faster than their competitors. Duck Creek solutions are available standalone or as a full suite. All are loud-ready.
Addressing my customers’ needs by offering a personalized digital option
Implementing an improved way of obtaining needed information from my customers
Improving my policyholder's engagement
How can they be addressed?
Offer your customers an innovative digital option to improve and enhance the customer journey by pro-actively keeping policyholders informed via personalized, intelligent alerts (calls, texts, and/or emails)
Why is this integration beneficial to my company?
Improving the speed of claims closure—helping to decrease operational costs associated with a lengthy claims process
Improving the speed and number of payments—helping to decrease costs due to payment requests via; live calls or direct mail and decreasing the number of overdue accounts
Increasing the speed of information transfer—creating trust between agents and insureds
Better understanding the claims experience by gathering valuable customer insights to make operational improvements that enhance the customer experience
Increasing customer retention and referrals by innovating the current insurance process / responding to customer needs
Digitizing your insurance processes helps to improve your competitive advantage
Automating the outbound notification process to reduce inbound call volumes and customer dissatisfaction due to lack of information
Here are some examples:
Payment Reminders
Provide updates, reminders or notifications of missed payments
Claims Payments
Notify policyholders about claims payment details and next steps
Claims CSAT
Proactively send out surveys to customers at key points in the claims journey
Want to learn more about the Duck Creek x SPLICE Integration?
