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Streamline the way you communicate with your customers

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The best time to collect opt-ins was yesterday, the second best time is now!

Be confident and efficient when connecting with your customers by collecting and managing their opt-ins

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Feel secure in your communications

SPLICE's Direct Connect™ allows you to directly reach out to your customers and initiate dialogs that are important to them. By collecting and managing your customers express opt-in you have the freedom to send automated notifications, reminders, updates, promotions, as well as have meaningful two-way conversations when you need.

How does it work?

It starts with customer enrollment

Each time a new customer files their enrollment form, it starts the opt-in process. Easy as that.

When each customer provides their communication information on the enrollment document, they are also providing their initial opt-in. The customer then has the option to opt-in to text messages, phone calls, and/or emails. 

If the number is for a mobile device, a confirmation message and/or welcome text message is sent to the customer so they can provide their FULL opt-in and start connecting!

If the provided number is a landline, either the information can be pushed back through the system to request a mobile number, or a welcome/confirmation call will be sent to the landline number to capture an automated call opt-in. 

If only customer emails are provided, an email welcome/confirmation will be sent to the email address provided for verification.

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Initiate those important conversations

Now that you have their express opt-in on file, you have the freedom to connect directly with customers in the channels they prefer. This means having being able to communicate with your customers about (for example):

Green ChevronMarketing communications & promotions

Green ChevronCustomer support

Green ChevronClaims updates

Green ChevronPolicy renewal

Green ChevronQuote follow-ups

Green ChevronPolicy updates & notifications

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Measure what matters

Track opt-ins as they happen. SPLICE's Dialog Controller™ helps you visually track the number of opt-in's and optout's in a usable way. Further segment your data by categorizing based on group, or channel.

SPLICE's Dialog Controller™ can be integrated with your core system so it can be easily viewed, reducing the amount of tabs or web pages you need to have open, and helping to show you everything you need in one view. 

Reap the benefits

dark blue chevronAll opt-ins collected are confirmed, compliant, trackable, and defensible in all regulatory environmentsDC Checkmark-1

dark blue chevronData insights allow you to stay up-to-date with your contact data, preferences & confirmations

dark blue chevronImproved open rates since content is being distributed in a policyholder preferred channel

dark blue chevronImproved communication efficiency and customer experience

dark blue chevronIncreased customer engagement

dark blue chevronProcess can be easily integrated with pre-existing systems and processes

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Get access to Direct Connect™ on the Marketing Cloud now!

Reach out to us for more information!

Get started with SPLICE today.

Inspire customer connections.

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