The best time to collect opt-ins was yesterday,
the second best time is now!
Be confident and efficient when connecting with your customers by collecting and managing their opt-ins
Feel secure in your communications
SPLICE's Direct Connect™ allows you to directly reach out to your customers and initiate dialogs that are important to them. By collecting and managing your customers express opt-in you have the freedom to send automated notifications, reminders, updates, promotions, as well as have meaningful two-way conversations when you need.
How does it work?
It starts with enrollment
Each time a new customer files their enrollment form, it starts the opt-in process. Easy as that.
When each customer provides their communication information on the enrollment document they are also providing their initial opt-in. The customer then have the option to opt-in to text messages, phone calls, and/or emails.
If the number is a mobile, a welcome/confirmation text message is sent to the customer so they can provide their FULL opt-in and start connecting!
If the provided number is a landline, either the information can be pushed back through the system to request a mobile number, or a welcome/confirmation call will be sent to the landline number to capture an automated call opt-in.
If only an email is provided, an email welcome/confirmation will be sent to the email provided for verification.
Initiate those important conversations
Now that you have their express opt-in on file, you have the freedom to connect directly with customers in the channels they prefer. This means having being able to communicate with your customers about (for example):
Marketing & promotions
Policy updates & notifications
Measure what matters
Track opt-ins as they happen. SPLICE's Dialog Controller™ helps you visually track the number of opt-in's and optout's in a usable way. Further segment your data by categorizing based on group, or channel.
SPLICE's Dialog Controller™ can be integrated with your core system so it can be easily viewed, reducing the amount of tabs or web pages you need to have open, and helping to show you everything you need in one view.
Reap the benefits
All opt-ins collected are confirmed, compliant, trackable, and defensible in all regulatory environments
Data insights allow you to stay up-to-date with your contact data, preferences & confirmations
Improved open rates since content is being distributed in a policyholder preferred channel
Improved communication efficiency and customer experience
Increased customer engagement
Process can be easily integrated with pre-existing systems and processes