Account Manager

Client Success Team

Calgary Corporate Office 

Apply Now!

Who we are:

SPLICE Software believes in connections. We enable our clients to connect with their customers, we stay connected to the industries we serve, and—most importantly—we operate our company with a focus on keeping our team members—aka “SPLICErs”—connected; to each other, to our executive team, and their work.

How do we do that? First, we Pulse Check Frequently so every team member is kept informed about what the company is doing. Second, we Measure What Matters to ensure we always know how the company is doing. Third, we focus on Catching People Doing What’s Right because having the right people doing great work is what differentiates us in the market. Fourth, we Passionately Serve our Clients by asking better questions and then under-promising and over-delivering. And finally, we Continue to Perfect our Craft because we believe it can be better! We work hard, we work together, and we recognize and reward success. It’s what’s gotten us recognized as one of Alberta’s Best Workplaces.

If that sounds like a culture in which you’d thrive, our company is seeking an energetic new SPLICEr to join the team as our Account Manager.

Who you are:

You are a positive and energetic person who is eager to learn more and grow in your career and skills. You are hardworking, flexible, and a ‘self-starter’. People would describe you as an empathetic listener with a passion for building relationships and you are not afraid to advocate for your clients’ needs.

While we are seeking the ideal person as described below, we at SPLICE believe that skills can be taught, but the right attitude and energy are essential to success. SPLICErs are a unique breed, and we love to find strong performers who fit our culture and help them grow into the perfect fit for their current roles and beyond. With that in mind…

In this role, you will:

Manage Client Programs:
  • Be accountable for client communication, troubleshooting & escalations
  • Accurately track campaign workflow and tasks using Asana
  • Meet all assigned timelines and deliverables
  • Effectively manage many campaigns/programs simultaneously
  • Work cross-functionally with the Client Success and Operations team to ensure the on-going execution & quality of your Client Programs
  • Collaborate with the Accounting team to ensure that clients receive, understand, and pay all invoices
  • Participate in discussion and advise SPLICE’s executive team on ways to continuously improve product offerings and go-to-market strategies
Onboard Clients
  • Work cross-functionally with the sales team to understand new client requirements
  • Train and assist clients in the effective use of the secure platform (SPLICE Dialog Suite™)
  • Effectively present and participate in Client Meetings / Training
  • Review and document all incoming customer information for accuracy (data requirements, script legalities, system flow through, etc.)
  • Coach and train the client, focusing on client usability and success, and customer experience
  • Be the final level of QA for any/all Client audio files
Strategically Plan Accounts
  • Work with clients to coordinate case studies, testimonials & future program planning.
  • Drive growth by expanding SPLICE’s footprint within their accounts (customized by account).
  • Maintenance of annual Client Account Briefing Packages (performance reports)
  • Collaborate with the Client Success, Operations, and Sales team for growth opportunities with existing clients
  • Participate in the creation/distribution of Client Surveys & develop improvement plans based on responses
  • Maintain Contracts (tracking, lifecycle, renewals, etc.)
Maintain Best Practices for SPLICE Client Communications and ongoing communication with clients (email, phone, and in-person)
Collaboratively work with the Customer Experience Data Strategist for client messaging insights

The ideal person will have some experience in:

  • Account Management and/or Customer Service, ideally with a proven track record of relationship building
  • Project Management, preferably using a collaboration tool like Asana or Monday, and with the ability to handle multiple projects simultaneously while meeting deadlines
  • Preparing and Delivering Presentations, with a proven track record of presenting to executives and building relationships
  • Managing Budgets, particularly as it relates to client programs and their needs

The ideal person will also possess:

  • 1-3 years of related experience in an Account Management or Customer Service Role
  • Clear communication skills, both written and oral
  • Strong interpersonal skills, with the proven ability to work effectively with all levels of management, team members, and outside partners
  • Superior skills with Microsoft Digital Suite (Outlook, PowerPoint, Excel, Word) and a high level of comfort with technology and digital tools.
  • Adaptability to changes in the business environment and the ability to reprioritize often and quickly
  • The ability to be self-motivated, detail-oriented, process-driven in a fast-paced environment


SPLICE Software is in the business of driving REAL conversations with customers for insurers, financial institutions, retailers, and healthcare providers. Our Data-Driven Dialogs® enables our clients to send automated messages triggered by their systems to customers via their channels of choice, including phone, SMS/MMS, and email. Our Customer-Driven Dialogs™ enable our clients to respond to requests for information initiated by their customers in real time, through text message, web chat, social apps like Facebook Messenger & WhatsApp, and/or home assistant devices like Amazon Echo & Google Home. SPLICE allows companies to capture & manage customers’ permissions and preferences– enabling them to personalize, test and measure like never before.


If you are interested in this role, please send a copy of your resume & cover letter to: 


Apply Now!